Return Policy

We believe you will love your new canvas tent. However, if after assembling the tent, you aren’t completely satisfied with it, you may return the product(s) within 30 days of receipt. Tents must be returned in like-new, unused condition in the original packaging with all parts. Assembling the tent for inspection does not render the tent “used.” A restocking charge may apply for products that have been removed from box and assembled for inspection. Please contact us before shipping any product back. Shipping costs will not be refunded. In the event that we have made a mistake with your order, please contact us so we can make arrangements for the return and replacement.

Limited Warranty

Elk Mountain Tents are warranted against defects of materials and workmanship for one year. Any product found defective will be repaired or replaced (at the discretion of Elk Mountain Tents) without charge when the product is returned. This warranty does not cover torn fabric, burn holes, the nuts tack welded to the angles or merchandise damaged through misuse, accident, or transportation. The manufacturer makes no other warranty either express or implied and shall not be liable for consequential or incidental damages. This warranty applies only to new products sold at retail value and to the original purchaser. Some discoloration will occur at seams due to the adhesive sealant that is used.

DISCLAIMER: Elk Mountain Tents assumes no liability connected for the use or misuse of merchandise offered on our web site.  Tents are not designed for snow loads and there are inherent risks with using a wood burning stove.

Shipping Policy

Our canvas tents typically ship within 1 or 2 business days of orders and take 3-5 to arrive. We ship by FedEX and will send you the tracking information. If you live outside of the lower 48, please contact us before ordering.