Customer Service

Limited Warranty

Elk Mountain Tents are warranted against defects of materials and workmanship for one year. Any product found defective will be repaired or replaced (at the discretion of Elk Mountain Tents) without charge when the product is returned. This warranty does not cover torn fabric, burn holes, the nuts tack welded to the angles or merchandise damaged through misuse, accident, or transportation. The manufacturer makes no other warranty either express or implied and shall not be liable for consequential or incidental damages. This warranty applies only to new products sold at retail value and to the original purchaser. Some discoloration will occur at seams due to the adhesive sealant that is used.

All of the technical and legal jargon aside, we want you to be a happy customer fully satisfied with your tent. If you’ve got an issue, please don’t hesitate to contact us and give us a chance to make it better. We love hearing from you and try our best to incorporate the feedback we receive so our next batch of tents is even better.

Our “Scout” Tent is sold as is with no warranty.  We have them priced as clearance as we want to work on a few design improvements.  It will come with a new set Angle poles (ridge pole) to replace the ones we had issues with.

Returning a Canvas Tent

We believe you will love your new canvas tent. However, if after assembling the tent, you aren’t completely satisfied with it, you may return the product(s) within 30 days of receipt. Tents must be returned in like-new, unused condition in the original packaging with all parts. Assembling the tent for inspection does not render the tent “used.” A restocking charge may apply for products that have been removed from box and assembled for inspection. Please contact us before shipping any product back. Shipping costs will not be refunded. In the event that we have made a mistake with your order, please contact us so we can make arrangements for the return and replacement.

Shipping our Canvas Tents

Our canvas tents typically ship within 1 or 2 business days of orders and take 3-5 to arrive. We ship by FedEX and will send you the tracking information. If you live outside of the lower 48, please contact us before ordering.

Disclaimer

Elk Mountain Tents assumes no liability related to the use or misuse of merchandise offered on our web site.  Tents are not designed for snow loads and there are inherent risks with using a wood burning stove.

Still Have Questions?

Feel free to contact us at anytime! We do our best to respond as fast as possible, usually within the day.